This Privacy Policy explains how Big-Z ("we", "our", "us") collects, uses and protects information submitted through big-z.lk. By using this website you agree to the practices described here.
1. Information We Collect
We collect information you provide directly when you submit a product, make an enquiry, register as a service provider, or contact us. This may include your name, phone number, email address, postal address, NIC number, and uploaded documents such as a police certificate or GS certificate.
We also collect your district and the nature of your enquiry or submission. We log each form submission with a timestamp for operational purposes.
2. How We Use Your Information
We use your information solely to operate the Big-Z platform. Specifically, we use it to review and process product submissions, match buyers with suppliers, match residents with service providers, respond to your enquiries, and send notifications about your submission status or relevant product and service updates.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Seller and Provider Contact Details
Seller phone numbers, email addresses, and personal details submitted with a product listing are never displayed publicly on this website. They are only accessible by the Big-Z operations team and are used solely for internal matching and verification purposes.
Service provider personal and document information is stored securely and only accessible to authorised Big-Z staff.
4. Documents and Sensitive Information
Identity documents, police certificates, GS certificates, and any other uploaded documents are stored in a secure, non-public directory on our server. They cannot be accessed by a direct URL. Only authorised Big-Z staff can view these documents through our internal administration system, which requires authentication.
5. Notifications and Marketing
By submitting a form on this website you agree that Big-Z may send you SMS or email notifications about your submission, relevant products or services, or platform updates. You may unsubscribe from promotional messages at any time by visiting our Unsubscribe page or by calling us on 0114 867 090.
Transactional messages about your specific submission, such as approval or status updates, are not affected by unsubscribing from promotional messages.
6. Cookies
This website uses only essential session cookies required for the website to function. No tracking or advertising cookies are used. For more information see our Cookies Policy.
7. Data Retention
We retain your information for as long as necessary to operate the platform and comply with legal obligations. If you would like your information removed, please contact us at contact@big-z.lk or call 0114 867 090.
8. Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. Sensitive documents are stored outside the public web directory and are only accessible through authenticated systems.
9. Your Rights
You have the right to request access to the personal information we hold about you, to request corrections, or to request deletion. To exercise any of these rights, contact us at contact@big-z.lk.
10. Contact
If you have questions about this Privacy Policy, please contact us at contact@big-z.lk or call 0114 867 090 (Mon to Fri, 9 AM to 5 PM).